I recently received an email from a colleague who I haven't heard from in years. He reminded me that in the mid 80's I shared with him my model of factors affecting performance. He asked for another copy as he had given his last copy away to a corporate trainer while on a flight. After searching several sources, he emailed me with his request and described my model as, "probably the best tool ever for explaining why people do or don't perform as desired."

As my colleague implied, models are powerful tools providing insight into deeply ingrained assumptions, generalizations, pictures or images that influence how we understand the world and how to take action. My model serves the purpose of identifying performance problem areas and providing insights for remedies, focusing scarce resources on high leverage causes. Use of such a model avoids implementing solutions that may be inappropriate and costly such as formal training when all that may be needed is a simple job aid.

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